Privacy Policy

Last Updated: 19/11/2024

​

Welcome to www.hungry-ears.co.uk! We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hungry-ears.co.uk , use our services, and interact with us.

​

By using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site.

​

1. Information We Collect

We collect personal information you provide directly to us when using our Site and services, as well as data automatically collected through your interactions with our Site.

a. Information You Provide to Us

• Account Information: When you create a membership account (for schools or parents), we collect your name, email address, username, password, and any other details necessary for creating your profile.

• Order Information: For purchases, we collect your name, billing address, shipping address, email address, and payment information.

• Contact Form Information: If you contact us via our contact form, we collect your name, email address, and any message you submit.

b. Information Automatically Collected

• Device and Usage Information: We automatically collect data about your device, browsing actions, and usage patterns, including your IP address, browser type, and access times.

• Cookies and Similar Technologies: We use cookies and similar tracking technologies to improve user experience, analyse website usage, and provide personalised content.

 

2. How We Use Your Information

We use the information we collect or receive for the following purposes:

• To Provide Services: Including processing orders, providing access to courses for schools, and recipes for parents and guardians.

• Account Management: To create and manage your account, including authentication and user support.

• Communication: To send you account updates, respond to your inquiries, and provide information related to our services.

• Personalisation: To personalise your experience, such as showing you content relevant to your interests and preferences.

• Analytics and Site Improvement: To understand how users interact with our Site, helping us improve our offerings.

• Legal Compliance: To comply with legal obligations and to protect our legal rights.

 

3. How We Share Your Information

We may share your personal information in limited circumstances, as described below:

• Service Providers: We share information with third-party vendors (e.g., payment processors, hosting providers, and analytics services) who help us operate the Site and deliver services.

• Legal and Compliance Reasons: We may disclose your information if required by law or in response to valid requests from public authorities.

 

We do not sell, rent, or trade your personal information to third parties.

 

4. Third-Party Services and Links

Our Site may contain links to third-party websites and services. This Privacy Policy does not apply to third-party sites, and we are not responsible for their practices. We recommend reviewing the privacy policies of any third-party sites you visit.

​

5. Your Privacy Choices and Rights

Depending on your region, you may have certain rights regarding your personal information, such as:

• Access and Correction: You can access and update certain information in your account settings.

• Deletion: You may request the deletion of your personal information, subject to legal retention obligations.

• Cookies: You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Site.

 

If you would like to exercise these rights or have questions about your information, please contact us via email. 

​

6. Security of Your Information

We implement reasonable security measures to protect your personal information. However, no electronic transmission or storage method is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

​

7. Children’s Privacy

We understand the importance of protecting children’s privacy, particularly in an online environment. Our services are designed for schools and parents, and we do not knowingly collect personal information from children under 13 without appropriate consent. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.

​

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with an updated "Last Updated" date. Continued use of our Site after any changes indicates your acceptance of the new terms.

​

9. Contact Us

If you have any questions, comments, or concerns about our Privacy Policy or practices, please contact us via email, or write to ​27 Dene Road, Oxford, OX3 7EF

​